Our Animal Care and Welfare Assistant Level 2 qualification can offer two focused pathways: Veterinary Care Support and Operational / Reception Duties. These pathways equip individuals working within a veterinary clinic with the essential skills and knowledge needed to deliver exceptional animal care and ensure the smooth, efficient operation of the practice.
What are the Veterinary Pathways?
Veterinary Care Support pathway
This pathway is designed to equip team members with the skills needed to work directly with animals in a veterinary setting. As Veterinary Care Support professionals, they will play a vital role in assisting veterinary staff, ensuring high-quality animal care and maintaining the welfare of pets and animals under medical supervision.
Operational / Reception Duties pathway
This pathway focuses on the administrative aspects of veterinary care. Individuals in this role serve as the primary point of contact for pet owners and play a vital part in managing the day-to-day operations of a veterinary practice. This option is well-suited for those with strong communication and organisational skills, combined with a passion for animal welfare.
Knowledge Acquired
Veterinary Care Support pathway
- Support veterinary staff in emergencies and patient care.
- Provide pre- and post-operative assistance.
- Monitor patients and manage in-patient care.
- Assist with diagnostics and medication administration.
- Offer end-of-life care and client support.
Veterinary Operational / Reception Duties
- Understand safe storage, display, and stock rotation for animal products.
- Provide information, advice, and support on animal welfare to customers.
- Proficiency in different payment methods.
- Handle customer inquiries and complaints in line with organisational policies.
- Understand the needs of customers/clients/animals and how to respond appropriately to varied situations.
Career development
Upon completing the Level 2 Animal Care and Welfare Assistant qualification, learners have expanded their expertise in their current roles. Those who specialise in the Veterinary Care Support Pathway deepen their skills as Veterinary Care Assistants or Animal Care Technicians, while those in the Operational / Reception Duties pathway enhance their capabilities as Veterinary Receptionists. This qualification enriches their professional development and improves the quality of care and service they provide.
Learners may also choose to pursue further training to become a Veterinary Nurse or specialise in other areas of animal care. The skills and knowledge acquired through these pathways provide a strong foundation for a long-term career in veterinary services.
If you would like to find out more about our Level 2 Animal Care and Welfare Assistant qualification , please click here.
If you have any questions about our apprenticeships or if you’d like to offer this qualification at your veterinary practice, please get in touch here.
